Well, last Thursday I wrote about being thankful for the cool weather and what did that get me? Heat and humidity! So forget this “Thankful Thursday” business. [Not really, just switching it up with a “Thursday Thoughts” post this week.]
Today’s “thought” is more of triumph.
When my employer’s social media coordinator left the company, she apparently changed the email on the company’s Tumblr account. Nobody could figure out the email she had used so we’d been unable to access the account since December of 2013, a year and a half ago!
While I’d known this for a while, and had previously been unable to resolve it, someone mentioned that it was still an issue yesterday. My silly brain considers things like this puzzles that I need to solve. So yesterday afternoon I tried every possible email I could think of–any email that had ever existed at the company–to get into that account, until I finally got a notification that I had exceeded the limit for “forgot password” attempts.
On the one hand, I get that they probably thought there was some sort of attempt being made to hack into the account. [There was…by me…who works at the company which ‘owns’ the account…] But I was annoyed that I couldn’t solve the puzzle. Others had emailed Tumblr previously and without a response but I thought, “Hey, why not?” and emailed them again.
Immediately I got a response in my inbox…that I could reset my password using my email address. Sigh. It was a form response so I replied to that letting them know that I had no idea what email was being used for the account, hence the problem. I didn’t think I’d hear back because website security dictates that you can’t just hand out account information to whoever. Oh well, I had tried.
Then, after lunch today, I opened my inbox and saw a real response. Angie at Tumblr sent a link to reset the account password that didn’t require me to know (or use) the email address! [Probably because I had sent some information about the account and I used a company email that had the same name as our Tumblr account–like I said, they can’t just hand out account info to anybody.]
When I clicked the link she’d sent, I discovered why we hadn’t been able to log in to the account: the email address was misspelled! I quickly changed the password so that I could get into the account with the faulty email, then changed the email address to a real one.
I quickly sent Angie a response to let her know just how thankful and appreciative everyone was to have access to the account again. Great customer support goes such a long way with me!
I don’t know why Angie decided to respond to me while coworkers hadn’t gotten responses in the past. All I know is that we can now use the Tumblr account again and I was the one who ultimately made that happen. It’s not quite Sherlock Holmes but it felt like I won at life today. Plus our new Social Media Director now owes me lunch so I am winning!